Cancellation and Refund Policy

1 Puja and Anushthan Services

A. Requests before the scheduled Puja

You may request cancellation or rescheduling if:

• You selected the wrong package or booked the wrong Puja.
• Personal or family circumstances prevent you from proceeding.
• You need to change the selected date or Tithi.

Cancellation and refund requests must be submitted at least one day before the scheduled Puja. Same-day requests are generally not eligible, particularly when preparations have begun. Exceptional requests may be considered individually.

Where rescheduling is available, you may choose that option. If you do not wish to reschedule, an eligible refund request will be processed.

B. Requests after the Puja

Report service-related issues within 7 days of the Puja date or receipt of the Puja video, as applicable.

A full refund may be requested if:

• A participant’s name was omitted or mispronounced due to an error in service delivery. You will first be offered another Puja; if you decline, a refund will be processed after verification.
• Sanatan Seva Setu cancels or reschedules the Puja and you do not accept the alternative arrangement.

C. Duplicate bookings or payments

Report duplicate bookings or double payments before the Puja begins. After verification, a refund for the additional booking or payment may be approved at Sanatan Seva Setu’s discretion.

2 Chadhava Services

A. Requests before the scheduled offering

A refund may be requested if:

• You cancel at least one day before the scheduled offering.
• You request a correction to the Sankalp after it has been finalised, and the correction cannot be accommodated.

For recurring Chadhava services, cancelling the subscription stops future bookings and charges. Orders already processed are not refundable solely because the subscription has been cancelled.

B. Requests after the offering

Report issues within 7 days of the offering date or receipt of the Chadhava video, as applicable.

Eligible issues include:

• A participant’s name was omitted or mispronounced. Another offering will first be proposed; if you decline, a refund will be processed after verification.
• The offering was not performed according to the applicable temple’s customary process.
• A video included in your booking has not been delivered within 10 working days of the offering.

3 Astrology Services

Refund or billing reviews may be requested for:

• Significant network problems on the astrologer’s side, including repeated call drops or inaudible audio.
• Inability to conduct the consultation in the agreed language.
• An unexplained response delay exceeding 3 minutes.

If a call disconnects in less than 2 minutes, no consultation charge will apply. For calls lasting more than 3 minutes, the applicable per-minute rate will be charged for the conversation duration, regardless of the reason for disconnection.

Complaints must be raised immediately after the session or within 1 hour of its completion.

4 Refund Processing

Once approved:

• Refunds will be processed within 5–7 business days.
• The amount will be returned to the original payment method.
• A confirmation will be sent once the refund has been processed.

5 Request and Review Guidelines

Submission deadlines: Submit Puja and Chadhava cancellation requests before the applicable booking deadline. Report post-service issues within 7 days of the service date or receipt of the included video, as applicable.

Video delivery: Where a recording is included in the package, it will be shared within 3–4 working days. Report any issues within 7 days of receiving it.

Rescheduling: Where a refund is unavailable, rescheduling may be offered subject to the service, temple arrangements, and availability.

6 Situations Generally Not Eligible for Refunds

Puja and Chadhava services:

• Name-related discrepancies reported more than 7 days after receipt of the video.
• Personal circumstances reported only after the ritual has begun.

Astrology services:

• Cancellation after the session has entered processing or been assigned.
• Temporary platform issues that do not materially interrupt the completed service.
• Issues resulting from incorrect or incomplete information supplied by the user.
• Dissatisfaction with predictions or expected outcomes. Astrology consultations provide guidance and do not guarantee results.

Refunds may be declined where a review identifies misuse or abuse of this policy.

7 Exceptional Circumstances

Major disruptions: If natural disasters or other major disruptions prevent the service from taking place, you will be offered a full refund or the option to reschedule.

Service failures: If an error in our service arrangements results in a booked Puja or Chadhava not being performed, an included video not being supplied, or an astrologer failing to attend, you will be offered a full refund or rescheduling at no additional cost.

8 Acceptance of This Policy

By booking a service through Sanatan Seva Setu, you agree to this Cancellation and Refund Policy. Please review the applicable package details and cancellation conditions before completing your booking.